Info

Frequently Asked Questions

Orders

You can cancel an order only if has not been paid and the products are not already in production. To cancel your order please contact customer service.

You can edit your order if the processing has not started yet.

You need to go to your profile, then press the “my orders” section where you can see if the order is being processed or if it has been shipped. In case it has been shipped you can see which courier is dealing with it and the tracking number of the shipment.

Sign up

Click on “Do not remember the login credentials anymore? Click here to recover your credentials!” and enter the email used during registration. We will send an email from which you can reset your password.

Yes, it is necessary to be able to place the order and access the personal area, also in your profile, you can view your purchases, your invoices, the order status, etc….

Payments

You can pay with a credit card, PayPal, or bank transfer.

Shipment and delivery

You can change it directly from the website by going to “Address” > “Change billing address” > “Save address”.

Shipping costs depend on the purchased product, after configuring the product you will see.

It isn’t possible to agree on a delivery time, since they take place by national courier and are scheduled during the working day. By consulting the shipment tracking you can get more detailed information about your order.

Delivery times depend on the product purchased, the quantity, and the address where it’s shipped.

Print file

Yes, if the processing of the products hasn’t yet begun.

The instructions for preparing the print file can be found in the notes when creating the product.